Terrible Service From Standard Bank

I wrote a complaint about Standard Bank Private Banking yesterday about the terrible service I received from Standard Bank Private Banking Centurion and today I have to write one about the Insurance department or maybe against Private Banking Centurion again, depending on who caused the error. I specifically informed my private banker at Standard Bank Centurion that I want to cancel my building insurance because I want to go to another service provider. I specifically asked for my policy to be cancelled from 1 November 2021 so that I can have time to look for a new service provider. True to the terrible service you can expect from Standard Bank they canceled my insurance immediately which left me without insurance. How bad can they really get, cannot even follow a simple and very clear instruction. I think this was now the final straw, they are just terrible.