TERRIBLE SERVICE FROM STANDARD BANK

To whom it may concern I registered a Storm claim on the 26\12\2018 and I was given a Ref no : 18\089360 by Joyce Bucibo surprisingly after the accessor was send to my house on the 30\11\2018 and he told me that it takes 2-3 days to get the feedback but till now no one called or emailed regarding the claim. So I had to call standard bank yesterday 06\12\2018 at 13h30 myself since no one is bothering to give feedback And I was told that the claim was rejected by the contractors I asked why no one has answer on that can someone with a clear mind give some answers as to why I have to be given run arounds due to damages that are caused by nature.

Can someone give me some explanation as I’m not happy at all now it’s raining and water is pouring inside the hose because of the damage door. This is so horrible service that standard bank is giving me I regret why I choose standard bank.