Terrible service, ***** and *******ion.

I recently registered a claim for theft with standard bank insurance. The assessors came out. The assessors said its fine we'll give the quotation you can do the work yourself. This is normal as every claim the money was given to me after assessment and my authorisation. Now the the 2nd assessors does he own things buys materials and expects me to pay for it without any authorisation from both the bank and myself. This is ***** and *******ion. I didn't authorize the work to be done by them and I already have a bad relationship with the assessor. How is he suppose to do the work. Why am I always having problems with standard bank home insurance. 22 years I'm paying for this insurance and expect elite relationship with the company. This is disgraceful and wrong. The phone calls are recorded I'm opening case of ***** and *******ion. There's always something with this insurance. I'm the customer not the assessors.