Terrible Service

My dad passed away on Christmas day. We went to Standard Bank that following Monday on the 28th of December 2020 claim for his funeral policy. Till today nothing has been done. We called them a couple of times and even went there on Saturday the 2th of January 2021 they told us to wait they will call us. Till now, no communication. Imagine if we didn't have any money for the funeral what would have happened, they kept us waiting for close to two weeks now. The worst part is when we got they they told my mom that they funeral Plan is covered for R30 000 but if he missed on premium they will only pay out R10 000. What nonsense is that just one premium they take a whole R20 000.