TERRIBLE SERVICE - DON'T USE STANDARD BANK INSURANCE

I have claimed for water damages to my Kitchen Cupboards a month ago. Chris Sapo (team leader) and Millicent and Pamela were placed in charge of the claim.

No one followed up until I again had to call and email.

The phone lines DO NOT WORK!!! You hold on for 15min - 20min - 30min and NO ONE answers. IF you come through to a HUMAN BEING, they dont know what theyre talking about! And you have to explain the entire case to them again - just for them not to help you or the phone gets cut!!! HUNDREDS of rands wasted in telephone calls!

Millicent eventually asked me for relevant quotes and paperwork which I sent. She promised to make work of it. She asked me for proof of banking details for the claim to be paid out - and then nothing again!!! Days passed - when I followed up out of frustration - there were more things .... now they needed photos .... with difficulty I had to do this because I was not near my property at the time...

She said as soon as she gets the photos, the claim will be paid... This was left again...

MORE FRUSTRATION ... more lies ... more empty promises of follow up which never happens...

Eventually CHRIS SAPO enters... he had NO CLUE of the history ... yet he is the team leader.

ONLY WEEKS AFTER THIS MATTER CAME TO STANDARD BANK'S ATTENTION AN ASSESSOR WAS NOW APPOINTED TO COME SEE THE DAMAGES...

This was not explained at the onset - Now when no-one is at the property we have to perform a miracle to open up for the assessor!

STANDARD BANK - YOUR CLIENTS DESERVE BETTER!

I have requested many times for Chris to put me in touch with his superior - and this didnt happen. He is hiding the information to hide his negligent behaviour and that of his team!

Not ONE phone call yet! STANDARD BANK - YOUR CLIENTS DESERVE BETTER!

Maybe I should stop paying my home loan and see what happens - If its easy for you to not deliver on your promises, so can I.