Terrible service. Big on promises, no delivery

On Saturday the 26th September I lodged a claim for a burst geyser. Said geyser was replaced on the same day (Claim number 20/081045) . Great so far. On Tuesday I logged a call for a claim for the subsequent damage to the laminate floor in the adjoining room. The water from the geyser had got under the flooring and the joins were all swollen.The gentleman who asisted me (I cannot remember his name) said that they would send out an assessor to look at the damamge. No Assessor arrived. Called again on Thursday (1 st Oct) and spoke to a lady by the name of Kea. She assured me that one of their builders would contact me to arrange to come and do the assessment. No call received. So Standard Bank Home Insurance, you have gone from a 10/10 rating to a 0/10 rating. Can someone there sort out this problem????