Terrible service and lack of interest

Good Day, on Tuesday 27th Jan 2025 I contacted Standard Bank Insurance to assist me with geyser leakage and after holding for 20min , I dropped the call and selected the call back option and indeed the consultant contacted me but the level of professionalism, not customer service oriented. As a client I call because I require guidance and need assistance but she was so impatient and told me hold me she's transferring me and the line got cut-off. Is that how you treat customers, I'm sure you can improve on that especially when I need your help.