Terrible Service

I've put on a claim on the 16th August 2025 for my gyser and Standardbank sent 3rd party to come and access, of which they did and the contractor mentioned I'm gonna need a new gyser. I've been waiting for Standardbank to contact me and respond to my emails but to no avail, I even made numerous calls to the insurance department and I'm not getting any answer. One lady from the insurance department mentioned they will have to pay me out in order to get a new gyser but still waiting.

Its been close to a month now without hot water and they don't EVEN care.

I'm gonna have to move my bond and insurance to bank that cares clearly Standardbank stuff dont care about their customer.