CG
Christopher G
1 reviews | Active since Jul 2016
17 Sept 2025, 13:16
Terrible Service
We went to the branch at mall of the south to submit a a funeral claim on Saterday 13th of September for my mother and today when we are doing a follow-up we are informed that the claim was never submitted my mother needs to be laid to rest this Saterday and we still waiting. can you please please please prioritise our claim and make sure we get funds today we have done everything that needs to be done, this is unacceptable. the policy number is FUN*** the agent that help is Jennifer Moyani C876171
Helpful (0)
Replies (3)0
Replies (3)CG
Christopher G's updateReviewer Update
17 Sept 2025, 13:47Can i get feedback please this is a urgent matter. we need help
CG
Christopher G's update17 Sept 2025, 13:47
Reviewer Update
Can i get feedback please this is a urgent matter. we need help
CG
Christopher G's updateReviewer Update
17 Sept 2025, 16:13Good Day
Please be advised that we do not have 8 days our mothers body can not be released if we do not pay we are relying on this money, this was neglecgence on the side of standard bank, if this matter does not get resolved and results in delays for the funeral we will be seuing standard bank for pain and suffering.
We went to the branch on the 13th to submit this claim only to find out today your representative did not do their job, this is unacceptable no one has called nothing we need a resolution today.
Please can we get this matter resolved today the funeral parlor is waiting for the money.
Thank you.
Please be advised that we do not have 8 days our mothers body can not be released if we do not pay we are relying on this money, this was neglecgence on the side of standard bank, if this matter does not get resolved and results in delays for the funeral we will be seuing standard bank for pain and suffering.
We went to the branch on the 13th to submit this claim only to find out today your representative did not do their job, this is unacceptable no one has called nothing we need a resolution today.
Please can we get this matter resolved today the funeral parlor is waiting for the money.
Thank you.
CG
Christopher G's update17 Sept 2025, 16:13
Reviewer Update
Good Day
Please be advised that we do not have 8 days our mothers body can not be released if we do not pay we are relying on this money, this was neglecgence on the side of standard bank, if this matter does not get resolved and results in delays for the funeral we will be seuing standard bank for pain and suffering.
We went to the branch on the 13th to submit this claim only to find out today your representative did not do their job, this is unacceptable no one has called nothing we need a resolution today.
Please can we get this matter resolved today the funeral parlor is waiting for the money.
Thank you.
Please be advised that we do not have 8 days our mothers body can not be released if we do not pay we are relying on this money, this was neglecgence on the side of standard bank, if this matter does not get resolved and results in delays for the funeral we will be seuing standard bank for pain and suffering.
We went to the branch on the 13th to submit this claim only to find out today your representative did not do their job, this is unacceptable no one has called nothing we need a resolution today.
Please can we get this matter resolved today the funeral parlor is waiting for the money.
Thank you.
CG
Christopher G's updateReviewer Update
18 Sept 2025, 10:51Thank you for resolving the matter even though you should have reimbursed us for all our efforts in doing your job
Thank you nonetheless 🙏
Thank you nonetheless 🙏
CG
Christopher G's update18 Sept 2025, 10:51
Reviewer Update
Thank you for resolving the matter even though you should have reimbursed us for all our efforts in doing your job
Thank you nonetheless 🙏
Thank you nonetheless 🙏