Terrible Service

I was insured with standard bank from when I purchased my car in May 2022. I have been paying my premiums on time, efficiently without fail. In the early morning of December 24th 2022, I was involved in an accident where my car got damaged badly. I have reports from the relevant officials proving that I was not at fault and indeed was not a reckless driver. I immediately made a claim to my insurance and to date, I have not been properly assisted. There are too many back and forth with my case, and my assumption is that they do not want to cover me, even though I was paying my insurance. I have stopped paying my premiums in April because I do not understand what I am paying for. Standard bank’s slogan is “moving forward”, but they have not delivered on that as my case has been stagnant for almost 6 months. I have high stress levels and slowly falling into depression. I do not have means of getting to work and have been inconvenienced in every way possible. Till date, Standard bank has not attended to me with a robust way forward. I need help!! Standard bank has let me down.