TERRIBLE SERVICE

i recently signed up to insure my building & contents with standard bank, the policy was supposed to start on the 01/11/2022, however no premiums have been debited from my account. i keep calling every month to enquire what's going on, none of their consultants are competent enough to tell me why they aren't debiting my account, all they say is, "they going to escalate the issue" i did make a manual EFT payment in December for my peace of mind that the policy is active & my assets are covered. But yet again another month (JANUARY) the premium hasn't been deducted. i spoke to team leader Kagiso now he also advised that Hes going to escalate the issue with his IT department & get back to me. i need this issue to be resolved asap!