Terrible Service!

I logged a claim with Standard Bank Insurance the first week of June 2018. A plumber came to my property to do the leak detection and was supposed to send a report which I need to issue to the municipality. The plumber was there 11 June 2018, today 27 June 2018, after over five phone calls and requests to Standard Bank Insurance I still do not have the report.

I have explained on numerous occasions the importance of this report which I need to take to the municipality before the end of the month to resolve a billing issue and still have no luck.

I have a small baby and have asked the consultants what will happen if my electricity is cut because of me not receiving this report timorously with no answer.

All Standard Bank Insurance does is call their supplier who promises over and over again to send the report but never does.

I am shocked at the service I have received from Standard Bank Insure.