Terrible service

Had my car ****** last month (17 November 2017). Logged it with Standard Bank (20 November 2017). In that time the had been interviewed by the claims assessor Tshepo Msibi (from prcb - Claims Assessing Services). All the relevant documentation was sent by 4 December 2017. On the 12 December 2017 i mailed Tshepo to ask for an update, he said that it had gone to his manager, then after that, nothing. No comms at all. On the 18 December I call Standard Bank to follow up on my claim, i was then put on the line with a very Arrogant Claims handler by the name of Siboniso Dlamini, who I asked to inform me on the progress. To which he very arrogantly told me that he will speak to the assessor and call me back. He made the arrangement that he would follow up with me the same day. He didnt. Even a day later, im still waiting for feedback on my issue.

From the way I was treated at standard Bank, I will never use any of their services again, or recommend them to anyone, because of my terrible ordeal.