Terrible Service

<p>We had experienced damage to our property due to the severe storm on the 9th of November. We subsequently registered a claim 16/093741 and were messed around by the contractors assigned by the bank. We then contacted the bank to assign new contractors. The Claims Handler had then contacted me and was not very helpful when I wanted to then assign my own contractor. I was then told that even though I could use my own contractor another contractor must come through to assess. This was done and a report, photos and quote were submitted. No one contacted me from Standard Bank. I then called the call centre and tried to reach my claims handler to no avail. No one could assist me and when I escalated the issue no Supervisor or the Claims Handler contacted me. I am beyond frustrated as I have to always follow up and in the meantime the property continues to get damaged and Standard Bank has this couldn't care less attitude. On top of this we then had a burst geyser and had to submit another claim 16/099398. The geyser was replaced and we paid an excess of R750. The ceiling had also been damaged and only now the ceiling repair has been approved over a week later (after I had to follow up) and then I am told I must now pay those other contractors a R500 excess when it is the same claim. I have had nothing but sub-standard service from Standard Bank and the Claims Handler Tshimangadzo Mutshekwane does not communicate, respond to emails or assist in any way. We are beyond frustrated and should not have to follow up with a so called reputable institution continuously. The next complaint is going to the Ombudsman!</p>