Terrible Insurance

Good Day Regarding above claim,i am not sure what is happening,as i phone twice daily and nobody can give me a positive feedback.I keep on asking if they need any extra documentation from me,but nobody can answer me.According to what i am told,is that my claim is lying at mr Mohamed Khan,but its now more than 5 days at him,and nothing is happening.In meantime i am living on a farm without propper security directly because Standard Bank is taking so long with my claim.I have honestly phoned more than 240 minutes on my cellphone contract,just to get some answers,I am personally going to held Standard bank responsible if any losses occur at my house resulting in late payment on my security lightning claim.

I have submitted everything you asked more than 2 weeks ago,and still you dont have feedback to me????.I have also recorded all our conversations,especially where you said my claim was approved on R78000,and you will send me settlement forms,unfortunately you didnt work on updated quote then,and now all is taking so long,WHY??????.I am sorry but my wife and kids are volnerable at home without security,as you take so long to proceed.Please inform me whats going on and if you need any more documents from me?