Terrible funeral policy service from Standardbank

My uncle passed on ,on the 8th of July. Submitted my funeral claim on the 10th of July via the WhatsApp service on Monday I emailed the documents to the funerclaims department as a backup. By Tuesday still no communication from them so I decided to call. Was on the line for more then an hour and decided to drop the call. I sent a message on their facebook page and I was eventually called back Wednesday morning. The lady who helped me asked me to email her the documents. My cover amount was R20 000. Thursday late the money was in but only R7176 with no explanation from Standardbank. Had to borrow money to bury my uncle. Standardbank is the worst bank ever. I will definitely be canceling my policy with them because I cannot imagine going through the same experience again if one of my other loved ones would pass on. If u have a policy with them do yourself a favour and change it.