Terrible Experience with Standard Bank

I made a claim 30 days ago with Standard Bank Insurance after my car was affected by hail storm and damaged my car full of dents. The car can still move though. During the entire 30 days, the car was just parked without being worked on simply because Global Hail and BMW Auto Repair Centre were both waiting for authorisation from Standard Bank Insurance.

I had to contact the repair centre myself last week Friday and they informed me that the car will be ready by today the 17th December 2022. This week on Monday they changed the date to say it will ready by the 22nd of December 2022.

Now that it’s been 30 days, they do not want to extend my car rental until the car is fixed on the 22nd of December 2022. I will be left stranded with no car and I need it to go to work.