Terrible customer service is an understatement

One thing I have learnt about Standard Insurance Limited is that they will always take the money before providing the service, I have been paying premiums for vehicle insurance and being given the run around on my driving test results. I have spoken to several service consultants and one even dared to say that I downloaded the wrong app. (How is it possible for a person to download an app called Standard Insurance Limited, do a driving test, see their policy number on the app and still be told that it's the incorrect app?). I am appalled by the service. At this rate, I am edging close to match by vehicle premiums on the cost of airtime.