Terrible customer service from Standard Insurance Limited

<p>Our house was broken into 11 days ago, when burglars broke into our roof and cut the alarm system off. I logged a claim with Standard Insurance Limited 10 days ago for the repair of the alarm system, and to the roof and window/burglar bar where they entered the house (16/071271). That's when my drama started.</p> <p>First the quote from my alarm company was too high, so an assessor was appointed to do an evaluation. Then the assessor who is not based in East London appointed a contractor to do an inspection and quote. After this took place the contractor couldn't quote as they don't specialise in home alarms. They in turn appointed a different alarm company to an inspection and quote. </p> <p>10 days later and my house is still left without a working alarm system, and my roof and window still not fixed. Numerous emails to the Senior Specialised Consultant handling the claim have not been answered. The customer service from Standard Insurance Limited is shockingly poor. In the meantime I have sleep with one eye open, and worry that my house can be ransacked again if left unoccupied during the day.</p>