Terrible customer service and after sales.

Claim number 24/125676 Geyser burst

24/02/2022 phoned Standardbank to log new claim, contractor send out to fix ceilings and replace geyser and move outside the house in process they need to lift my sink roof to get access, never properly seals the roof again.

Claim Number 22/173187

Claim logged 04/08/22, while on holiday contractor phones me and request site visit after explaining i am not at home but my mother-in-law is he says that would be perfect.

Monday 8 August 2022 contractor phones me says full assessment has been done and submitted to Standardbank for approval.

23 August 2022 contractor informs me that approval was given for work, on same day i request scope of work no roofing included i then raise concert but is assured by contractor it will be handled.

29 August 2022 contractors teams arrives at my premise to start work i then call contractor and explain to him we can not fix ceilings and not the roof as it will just get damaged again, he starts swearing and calling me a idiot and that i wasted his time, i then call Standardbank and explain the situation and their contractor swearing me, the consultant agrees with me and asks me not to let the contractor continue with work till roof is fixed.

3 weeks later with numerous calls and attempts to get a assessor from Standardbank to come to my property i have had no luck, rainy season is almost starting and i know what awaits me.