MT
Mpho T
1 reviews | Active since Feb 2017
07 Feb 2019, 21:58
Super-Bad Service from Standard Bank Home Owner Insurance
I've had really bad service and poor client service from Standard Bank home owner insurance.
1st - when trying to call the call center no answer and I had to log the claim manually online myself. 2nd - Assessor was sent through without my consent and had to make abrupt arrangement for assessor. 3rd - Claim get declined via email no proper advise and clean gutters didn't mean anything, the current storms we are experiencing in the area don't add value to the reason for the claim yet I don't control the climate.
The damn Standard bank insurance is getting my premium every month without any fail yet they look for a reason not to help.
I now have damages to my ceiling and lights in two rooms are damaged, they need replacing.
I'm caught between a rock and a hard place whether to wait for a reply from the ombudsman's reply yet in my house that I have my precious people/family in is getting damaged.
I'm so perturbed about the appalling service from these guys. This is an update to other people using the Standard bank Home Owners Cover Insurance service.
#UnhappyCustomer
regards' Mpho
Helpful (0)
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Replies (2)MT
Mpho T's updateReviewer Update
15 Feb 2019, 07:24Good day
I think you need to refrain from using words like "Valued Client" it doesn't seem that you know the meaning behind that.
Just as usual I thought of being more understanding and not posting my response and speak to the insurance directly via phone and email as requested n the previous response from Standard Bank Insurance and again to date I haven't seen/heard of any progress.
I contacted the institution provided the info required , I spoke Ofentse Oganne and he begged that I don't post this on Hello Peter and asked that we talk via email and he'll be handling my case personally. Again my case was then taken by someone else by the name of Terral Kisten who just introduced herself to me and said she'll be working on my case.
It's now two days later and with these rains pouring it looks like the Standard Bank insurance company is looking forward to me reporting that my house is totally ruined. My family is literally living in the dumps.
I'm so disappointment in the company with regards to how far these guys will go to avoid helping people who honor their obligations pay premiums without fail but when it comes to helping (Which is their part of the deal/agreement) they look for even a dead fly so that they wouldn't pay or help.
Mpho
MT
Mpho T's update15 Feb 2019, 07:24
Reviewer Update
Good day
I think you need to refrain from using words like "Valued Client" it doesn't seem that you know the meaning behind that.
Just as usual I thought of being more understanding and not posting my response and speak to the insurance directly via phone and email as requested n the previous response from Standard Bank Insurance and again to date I haven't seen/heard of any progress.
I contacted the institution provided the info required , I spoke Ofentse Oganne and he begged that I don't post this on Hello Peter and asked that we talk via email and he'll be handling my case personally. Again my case was then taken by someone else by the name of Terral Kisten who just introduced herself to me and said she'll be working on my case.
It's now two days later and with these rains pouring it looks like the Standard Bank insurance company is looking forward to me reporting that my house is totally ruined. My family is literally living in the dumps.
I'm so disappointment in the company with regards to how far these guys will go to avoid helping people who honor their obligations pay premiums without fail but when it comes to helping (Which is their part of the deal/agreement) they look for even a dead fly so that they wouldn't pay or help.
Mpho
MT
Mpho T's updateReviewer Update
15 Feb 2019, 11:05Not so surprising after today's post I got a call from an employee from Standard Bank Insurance complaints office by the name of "Sibusiso Made" telling me that he's assigning my query to a specialist which is now being utterly distasteful and irritating to learn that to get feedback for service provider like this, one needs to voice out frustrations on such platforms.
Well the call I must say that it was a fruitless call as I was told that now this will be now the third person who'll be assigned to assist yet I was told by two people already that they'll attend to my query.
For over 5 years now I've been paying my premiums without fail but I get treated like I want to ***** the system. "What's with insurance companies look for reason not pay or even help out their customers?"
Just and FYI this wouldn't have even cost and arm and a legs to fix but every cent counts for these fat cats and taking is their specialty whereas honoring agreements and providing the service promised is a nightmare to them. :)
Regards'
Mpho
MT
Mpho T's update15 Feb 2019, 11:05
Reviewer Update
Not so surprising after today's post I got a call from an employee from Standard Bank Insurance complaints office by the name of "Sibusiso Made" telling me that he's assigning my query to a specialist which is now being utterly distasteful and irritating to learn that to get feedback for service provider like this, one needs to voice out frustrations on such platforms.
Well the call I must say that it was a fruitless call as I was told that now this will be now the third person who'll be assigned to assist yet I was told by two people already that they'll attend to my query.
For over 5 years now I've been paying my premiums without fail but I get treated like I want to ***** the system. "What's with insurance companies look for reason not pay or even help out their customers?"
Just and FYI this wouldn't have even cost and arm and a legs to fix but every cent counts for these fat cats and taking is their specialty whereas honoring agreements and providing the service promised is a nightmare to them. :)
Regards'
Mpho