Substandard Service from a SubStandard Bank

I originally submitted my burst pipe damage claim on 22 December 2025. Today is the 14th Jan and my son remains sleeping in our lounge since then due to the incompetence of the Standard Bank Insurance team, No claim status updates received via email / text / call. Each request for an update is initiated by me. Almost every single call-back request has been ignored or not actioned. Agents are clueless as to the requirements - ridiculous turnaround timelines. My claim administrator has been all but absent for the duration of my open claim. I am yet again disappointed with the level of service rendered to me (much the same as every other previous experience with this department) My Homeowners Insurance premium is almost R1000 monthly and I have been contributing for a period of 15 years already. Someone is being taken for a ride here. It ends here @Standard Bank Insurance. Settle my claim and I'll be moving on swiftly and without any regrets. Putrid service!