Substandard bank

Claim ref 22/189278.

Yet again, a plethora of substandard service encounters from the worst bank insurance in SA. Not a single competent staff member, whom I've encountered to date, in my 1 month of dealing with them. From empty promises, from both staff and their appointed contractors, to many daily follow-ups (telephonic and email) on YOUR part. No return calls and dropped calls when you eventually get through to them to no assistance or callbacks from Team Leaders who are supposedly dealing with your escalation. Do a full review of my encounters since the initiation of this claim and a provide me with a report of findings into the absolute disregard and incompetence of Contact Centre staff I've had the displeasure of dealing with. Pull yourselves towards yourselves, Standard Bank! Please contact me on Monday regarding discontinuing my HOC with you. Any other service provider will do.

#gatvol #substandardbank