Sub Standard bank Insurance

So my geyser burst and I put in a claim last night. My entire ceiling is damaged by this, the *********** people working at Standard bank just transfer you around. I have been on the phone for the past 30 minutes!!! Please sort out your agents. I have a claim for my burst geyser, my house currently has no running water due to this! I need my claim sorted out today as it is unacceptable to me for such an urgent thing to be delayed like this. Please either train your agents or fire them and hire others who actually want to work!!!!

I DO NOT WANT AN EMAIL BACK, I WANT SOMEONE FROM STANSURE TO CALL ME AND SORT THIS OUT IMMEDIATELY!