GC
Gareth C
1 reviews | Active since Nov 2020
19 Oct 2023, 19:32
SUB-standard bank Experience
Definitely not what I expect from a big company like Standard Bank. Submitted my first claim in 8 years. Accessor came out to evaluate the storm damage. Standard Bank thinks the claim Is too high. Said they will sent out another accessor. Still waiting. Probably busy deciding on how little they want to approve. All my neighbours had their damage repaired or were paid out already. I will be changing my insurance to a competent company. SUB-standard bank experience.
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Replies (4)GC
Gareth C's updateReviewer Update
20 Oct 2023, 13:58Great. The reply is so private, not even I can see it. Ridiculous!
GC
Gareth C's update20 Oct 2023, 13:58
Reviewer Update
Great. The reply is so private, not even I can see it. Ridiculous!
Standard Bank Insurance's replyOfficial
20 Oct 2023, 14:11 Dear Valued Client
Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint to reach resolution.
Kind regards
Insurance Complaints Department
Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint to reach resolution.
Kind regards
Insurance Complaints Department
Standard Bank Insurance's reply20 Oct 2023, 14:11
Official
Dear Valued Client
Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint to reach resolution.
Kind regards
Insurance Complaints Department
Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint to reach resolution.
Kind regards
Insurance Complaints Department
GC
Gareth C's updateReviewer Update
20 Oct 2023, 14:12Thank you. After my review I got a reply from standard bank
GC
Gareth C's update20 Oct 2023, 14:12
Reviewer Update
Thank you. After my review I got a reply from standard bank
GC
Gareth C's updateReviewer Update
25 Oct 2023, 07:58Update.
All the info I got so far is what I got myself. I have to phone for every update, nothing received from standard bank.
Im still waiting to be paid out. Apparently they are waiting for one person to authorize the payment from last week Thursday.
Come on standard bank, you can do better, like Discovery does. They pay out in 24 hours....
All the info I got so far is what I got myself. I have to phone for every update, nothing received from standard bank.
Im still waiting to be paid out. Apparently they are waiting for one person to authorize the payment from last week Thursday.
Come on standard bank, you can do better, like Discovery does. They pay out in 24 hours....
GC
Gareth C's update25 Oct 2023, 07:58
Reviewer Update
Update.
All the info I got so far is what I got myself. I have to phone for every update, nothing received from standard bank.
Im still waiting to be paid out. Apparently they are waiting for one person to authorize the payment from last week Thursday.
Come on standard bank, you can do better, like Discovery does. They pay out in 24 hours....
All the info I got so far is what I got myself. I have to phone for every update, nothing received from standard bank.
Im still waiting to be paid out. Apparently they are waiting for one person to authorize the payment from last week Thursday.
Come on standard bank, you can do better, like Discovery does. They pay out in 24 hours....