STRUGGLE TO GET THROUGH TO CLAIMS DEPARTMENT

Hello Standard bank,

I hope this email is escalated to senior management to make them aware that they are losing customers by the second because of the lack of service in the Claims department. I have browsed through Hellopeter and social media for the last 3 hours on the service offered by you claims division and it is dismal.

Oh, had the time to do this because that is how long I was kept on hold!!!!

I have always had faith and promoted the services offered by standard bank and will continue to do so however I will never recommend Standard Bank Insurance as the pain and hassle just to get through is some what alarming.

The irony is that after hours of waiting I finally get a call back just to be informed that the consultant was contacting me from the wrong department and put me back on hold. OMG this is the worst division.

So out of the stress of having my Home, Access and dogs unprotected I tried the normal call center number and when I got an agent immediately asked for a Supervisor. I was put through to Corthney Edams who assured me that she would get someone to call me from the correct division. She was calm and professional and tried to understand my pain however I still have not been contacted......After an hour I called back to get another Supervisor Patricia Moshotetsi who promised the same however still not nothing has happened. Looks like the Claims division at Standard bank is a JOKE, rather stick to something you are good at like Banking....

I will be cancelling all Standard Bank insurance (vehicles and Home cover), I am sure that the competitors are hungry for business and willing to actually pick up the phone. SAD as I get such great services from other Standard Bank divisions...