Structural cover that DOESN'T cover u

I contacted my insurance company after being a customer both on the banking side and the insurance for decades but after calling them and informing them of damage to my wall they tell me that the damage happened over time. All the time I was covered n paid in full but now they want to give me the run around instead of attending to the issues them I have brought to their attention.

I don't believe that a pensioner should be treated in such a manner after being a customer for this many years.

Then I need to call them and finish all my airtime trying to understand why they won't assist me

Claim number 25/005410