Storm damage claim not processed from December 2022

Myself and my husband are standard bank clients for many years. It only made sense to get our home loan with standard bank and in addition home insurance. The service received to process our insurance claim where our property had been damaged by a storm last year December 2022 has still not been processed to date February 2023. I got a call from an internal assessor that needed to come out to inspect my property (nice gentleman) which we allowed onto our property, but should I have not gotten an email or sms from Standard Bank, from a security perspective notifying me at least of the name and surname of the internal assessor scheduled to come out? Netherless we allowed the internal assessor onto our property but we still have no feedback on our claim. Standard Bank, I should not have to continuously follow up if my claim no. 22/209004 is processed as yet. Could I please get some service please? I am so disappointed as I expected better from my bank, I have been loyal customer for many years, please treat your client better.