Storm Claim 17/076156

Item: Standard Bank Insurance
Rating: 1
Author: Mandy J

Lodges claim for storm damage on the 10th October but claim is going around in circles, after policy underwriters, contractors, internal assessors still nothing happening, have phoned out over 300 minutes on my cel phone but nobody calls me back ever........ last week Thursday claim was escalated to Management, yesterday when I phoned call centre they said Management was busy with file told to be patient... today when I phoned nobody seems to know it has been escalated and know they want to escalate as nothing shows it has been done last week already at my wits end. Have left message for management to phone back,.. still waiting, as we are on small holding and safety is a major concern at the moment. Some feedback would be appreciated.

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Mandy J's updateReviewer Update

02 Nov 2017, 16:08

Thanks for response or should I say lack of it, Spent another 350 minutes on my cel phone again today and still no further. Was promised the usual that it would be sorted out by yesterday but when I phoned today, still no further. Was promised by Christel and Thombi today that they would get back to me after discussing with management but still waiting for telephone call or email as promised. It is so frustrating that there is such a lack of courtesy to customers that no one even bothers following up on their promises and even send a short message so that you know someone is still working at Standard Bank.

Mandy J's update02 Nov 2017, 16:08

Reviewer Update