Stop having unprofessional contractors on your panel they are going to cost you clients

Pathetic service. First of all this insurance is glad to deduct money every month and cover nothing. I registered an earthquake claim, our property has a big crack. The tenants reported that house was rattling and the kids were even panicking

It left a big damage to the house walls. Std bank appointed MM Workman’s who are so unprofessional. First of all, the contractor is not reachable on telephone, their telephone goes through to a company that says they are tired of getting calls for people looking for MM Workmans Secondly, the guy by the name of Khotso there, is so rude, he couldn’t honour 2 appointments he set, the last one was for Friday 28/07 between 9:00 and 10:00. At 10:45 our tenant contacted him asking how far he is,he then postponed to 11:30 since he was in Kempton park

11:50 I get a text message from the tenant saying khotso never pitched. When I called him, he ignored my calls. I got so angry since he was messing us up, I called Standard Bank insurance to report him, I found that he has excused himself from the claim asking for insurance to appoint another contractor.

Based on how SIL handles their claims, it will take another week for them to appoint a contractor. I called again to speak to a manager, I couldn’t not be afforded that opportunity. I left the message for the manager to contact me, nobody cared about calling. They are busy collecting premiums from both my properties and yet fail to follow up on a claim.

On Monday I’m surely writing to an ombudsman, also in a process obtaining quotes from different insurers. I cannot be held at ransom by them.

I’m surely pulling our 2 x business accounts held with them, we deserve better