LC
Lesley C
1 reviews | Active since Mar 2018
10 Mar 2018, 20:04
Stonewalling and no response from Standard Bank Insurance
Standard Bank Insurance and Vehicle and Asset Finance have been totally non-responsive to me. I have tried to find out why my Top-Up Insurance did not pay out the full amount, but when I ask SBID, they tell me I must ask Vehicle and Asset Finance and VAF tells me I must ask SBID. I have called many times and two weeks ago sent an email to the complaints division, but no response, I have asked for a statement of my account - nothing. How unbelievably appalling that you cannot get anyone to answer a simple query. Don't take the Top-Up insurance, people, because the stress will just not be worth it.
Helpful (0)
Replies (3)0
Replies (3)LC
Lesley C's updateReviewer Update
12 Mar 2018, 11:21Hi: I have received this response from you twice before, when I sent my email with the complaint two weeks ago, and then resent it a week ago. Sp let's see whether we ever get beyond the automated responses.
LC
Lesley C's update12 Mar 2018, 11:21
Reviewer Update
Hi: I have received this response from you twice before, when I sent my email with the complaint two weeks ago, and then resent it a week ago. Sp let's see whether we ever get beyond the automated responses.
LC
Lesley C's updateReviewer Update
26 Apr 2018, 11:30I have now waited six weeks for these guys to address my query. I have received two calls from them saying that my complaint was being investigated. But I have heard nothing. Related to this complaint against Standard Bank Insurance was a complaint about Vehicle Asset Finance, because they have to this day been unwilling to tell me how my refund was calculated, and have never sent me a statement despite being asked to do so. I would think that sending a client a statement would surely be the absolute minimum service you would provide them with. It shows me that something is deeply deeply wrong when a financial institution cannot even send you a statement. DO NOT USE THESE COMPANIES! You will be ignored by then no matter how many times you call, how many forums you complain in, and how many times you complain. They know that eventually you will run out of options and give up.
LC
Lesley C's update26 Apr 2018, 11:30
Reviewer Update
I have now waited six weeks for these guys to address my query. I have received two calls from them saying that my complaint was being investigated. But I have heard nothing. Related to this complaint against Standard Bank Insurance was a complaint about Vehicle Asset Finance, because they have to this day been unwilling to tell me how my refund was calculated, and have never sent me a statement despite being asked to do so. I would think that sending a client a statement would surely be the absolute minimum service you would provide them with. It shows me that something is deeply deeply wrong when a financial institution cannot even send you a statement. DO NOT USE THESE COMPANIES! You will be ignored by then no matter how many times you call, how many forums you complain in, and how many times you complain. They know that eventually you will run out of options and give up.
LC
Lesley C's updateReviewer Update
11 Jun 2018, 14:59I see that this "escalated to a senior in the department" message is the same BS I have received from these guys since I began trying to get two things from them: 1. a statement or account; 2. an explanation as to how they calculated my refund. That was a month ago, but once again, the guys have gone ghost.
LC
Lesley C's update11 Jun 2018, 14:59
Reviewer Update
I see that this "escalated to a senior in the department" message is the same BS I have received from these guys since I began trying to get two things from them: 1. a statement or account; 2. an explanation as to how they calculated my refund. That was a month ago, but once again, the guys have gone ghost.