1 reviews | Active since Mar 2013
STILL ZERO RESPONSE FROM STD BANK INSURNACE! NO EVEN HELLO PETER RESPONSE!!
WAITING 4 MONTHS NOW FOR STD BANK INSURNACE TO COMPLETE MY CLAIM!! STD Bank Insurance - are your employees possibly involved in ***** ?? Please investigate! There can be no explanation to this treatment from a large bank insurance company!
I have been waiting since December 2021 for the last part of my claim to be sorted. Before choosing STD Bank Insurance - please see all my previous complaints, which are now being IGNORED even by social media responders.
This was STD banks last Hello Peter reply below. They acknowledged that Trisha Daverain has acted *******ly and tried to ignore my queries and incomplete claim. I even had to get a company to quote myself as STD Bank has no company that can fix aircons in PMB area!! So that quote has been sent to many in STD Bank over 4 weeks ago now.
What you don't realize is that this aircon is used in an approved creche, and keeps 9 babies, under the age of 1 years old, cool in the extreme temperatures for their well-being. This is loss of Business and effecting babies in my care. But still STD Bank will not assist to finalize the claim.
STD bank themselves called me to ask me to copy them in on all correspondence because Trisha had closed my case without ever contacting me, and not completing the claim. I have all in writing and on Hello Peter. But still NO RESONSE from anyone at STD Insurance. Where is the Senior assigned to my case please?
I have had no call, zero emails and no RESOLUTION! See their response below - tomorrow I will explain the whole story again on Hello Peter - and again everyday thereafter, UNTIL some employee of STD Bank Insurance will complete my claim, which they openly admit is not completed as yet - since December 2021!!
Standard Bank Insurance's reply: 30 Mar 2022, 14:22
Dear Valued Client
We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.
Kind regards
Complaint Resolution Centre
NEVER TOUCH STD BANK INSURANCE - STILL WAITING 2 MONTHS FOR COMPLETION
CASE: 22/108762
If you ever get given a consultant TRISHA DAVENARAIN - please NOTE, she does NOT exist!!! Trisha you give the entire STD Bank name a disgraceful reputation! as well as SIL Communication, HOC Claims, and anyone working at the STD Bank Insurance Dept. What a disappointment you are to the Brand of STD Bank!
I have a Home Loans claim since 5th January 2022. These repairs are still NOT done and completed. However TRISHA , nor any of the departments will ever reply to an email, not ONE reply since 5th Jan. Calling, the consultants can never get hold of TRISHA as she is at home and not answering her cell phone I am told. Time and time again, there is NO ONE who can assist with my claim. It is NOT completed.
STD Bank sends a company to quote once the claim has been lodged on the 5th Jan. This company SPRING GREEN TRADING 225cc is a JOKE! They take 2 weeks to come see the damage. Their 2 workers arrive at 6pm in the rain to do an assessment. Then SPRING GREEN TRADING does the absolute WORST repairs you could ever dream of! My aircon blades have been broken to pieces in the hail damage. They say they are going to "modify" the broken aircon cause they cant find the parts. Needless to say this would never work - so my aircon is STILL broken. These ***** at this company tell me that STD bank has assigned an aircon specialist to my claim now - *****!! When I call the insurance dept, NO ONE can see the company been assigned. I also wrote this on the documentation this **** company made me sign. STD BANK how could you even associate your name with this company in PMB?? They did other work too, which was all WORSE than before the damage, They are disgraceful and USELESS!!! And this is your chosen company - is anyone qualified enough to understand about BRAND!!??
I even emailed "Trisha" - the phantom employee of STD bank Insurance to say I would be putting this on Hello Peter if I cant get a reply soon. So if you want to save your company STD Bank, get RID of this TRISHA DAVENARAIN - because she is destroying your entire STD bank name!
I am waiting STD bank to complete these repairs on my aircon to my property. I will definitely give feed back on the response from STD bank on this post! and I will be sure to give the time-frame of reply, how long it took to actually come repair my incomplete damages, and if TRISHA actually exists!! STD Bank get someone who cares about your business to work for you - these people in PMB are an embarrassment to your name! Thank you
NEVER TOUCH STD BANK INSURANCE - STILL WAITING 2 MONTHS FOR COMPLETION
CASE: 22/108762
If you ever get given a consultant TRISHA DAVENARAIN - please NOTE, she does NOT exist!!! Trisha you give the entire STD Bank name a disgraceful reputation! as well as SIL Communication, HOC Claims, and anyone working at the STD Bank Insurance Dept. What a disappointment you are to the Brand of STD Bank!
I have a Home Loans claim since 5th January 2022. These repairs are still NOT done and completed. However TRISHA , nor any of the departments will ever reply to an email, not ONE reply since 5th Jan. Calling, the consultants can never get hold of TRISHA as she is at home and not answering her cell phone I am told. Time and time again, there is NO ONE who can assist with my claim. It is NOT completed.
STD Bank sends a company to quote once the claim has been lodged on the 5th Jan. This company SPRING GREEN TRADING 225cc is a JOKE! They take 2 weeks to come see the damage. Their 2 workers arrive at 6pm in the rain to do an assessment. Then SPRING GREEN TRADING does the absolute WORST repairs you could ever dream of! My aircon blades have been broken to pieces in the hail damage. They say they are going to "modify" the broken aircon cause they cant find the parts. Needless to say this would never work - so my aircon is STILL broken. These ***** at this company tell me that STD bank has assigned an aircon specialist to my claim now - *****!! When I call the insurance dept, NO ONE can see the company been assigned. I also wrote this on the documentation this **** company made me sign. STD BANK how could you even associate your name with this company in PMB?? They did other work too, which was all WORSE than before the damage, They are disgraceful and USELESS!!! And this is your chosen company - is anyone qualified enough to understand about BRAND!!??
I even emailed "Trisha" - the phantom employee of STD bank Insurance to say I would be putting this on Hello Peter if I cant get a reply soon. So if you want to save your company STD Bank, get RID of this TRISHA DAVENARAIN - because she is destroying your entire STD bank name!
I am waiting STD bank to complete these repairs on my aircon to my property. I will definitely give feed back on the response from STD bank on this post! and I will be sure to give the time-frame of reply, how long it took to actually come repair my incomplete damages, and if TRISHA actually exists!! STD Bank get someone who cares about your business to work for you - these people in PMB are an embarrassment to your name! Thank you
Standard Bank Insurance's reply:
30 Mar 2022, 14:22
Dear Valued Client
We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.
Kind regards
Complaint Resolution Centre
13 Apr 2022, 11:20
Standard Bank Insurance's reply:
30 Mar 2022, 14:22
Dear Valued Client
We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.
Kind regards
Complaint Resolution Centre
13 Apr 2022, 11:20