Still waiting after 6 months!!!

I posted a complaint about my shocking service from Standard Bank Insurance a couple of months ago. A few days later they promised to send an assessor which they did do and within a week or so I received a call to say my claim had been approved. My claim was to repair a collapsing bank caused by flood damage. The contractors arrived a couple of weeks later and removed the rocks and rubble caused by the flood and then I never heard another thing. I waited a couple of weeks and eventually phoned Standard bank again to ask when the contractors are going to start on the job. They asked me what still needed to be done....Well everything! All they had done was the clean up and I wanted to know when the repairs will be taking place. I was then told that they only approved a claim for the clean up of the rubble but this is not what I had claimed for and this was never specified to me when they called me to inform me of the approval of the claim. Why on earth would I put a claim through for just the clean up and not the repairing of the damage. I am still waiting since October for an outcome on this claim even though I was told that my claim was approved months ago. You cannot tell a client that a claim has been approved only to go back on this to say it was approved for something else, not what I was claiming for. I have never received such poor service in my life before and if this claim is not going to be approved after 6 months of waiting I will certainly take this further.