Still no service, no customer care, no assistance.

We received nothing but horrible service from Standard bank insurance. We changed our bank account from Nedbank to Standard bank, we changed our insurance from OutSurance to Standard bank. We bought a house through Standard bank, the house is insured with Standard bank. Point being we are paying Standard bank client's. My son was in an accident the 13th January 2022, the accident wasn't my son's fault, he had rite of way and the other party involved jumped the stop. It was at a four way crossing with a two way stop, there was no stop sign for my son. A very easy case. I had to pay R7000 excess for an accident that wasn't my son's fault. Me and my husband keeps calling and calling but no feedback. Not even Standard bank attorneys is giving us any feedback. I emailed for someone to just give us feedback. Standard bank doesn't call, don't return calls and don't cc me on any of the emails as promised. The other party involved is insured. I even cried over the phone begging for assistance. The stress is to much that i have migraines again and i have to take medication to sleep and a stomach ulcer. What happened to service and delivery, people helping others because they want to not have to, customer care??? I just want my money back and for this drama to end. Please i am begging for someone to help, i give up. So by the way it's 02:21 in the morning again, this is what's keeping me awake at night.