Still no service despite complaint 6 weeks ago!

This may sound impossible to believe, but as of today, 6 weeks after I wrote my first complaint about Standard Bank Insurance above, I have still had absolutely zero response from them on the status of my long outstanding claim. This after they told me that my complaint had been escalated? In fact, they now seem to be deliberitaly ignoring me, as I have written at least 5 emails to them and I have not had a response to even one. I have had to resort to emails as they are impossible to get hold of over the phone. This after I have been religiously paying my premiums every month for the last 30 years! Anyone who takes a policy out with them is completely wasting their money. This is by far the worst "service" that I have ever (not) received from anyone!!