Hellopeter
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Leigh-Anne Lloyd

1 reviews | Active since Mar 2009

08 Nov 2017, 15:22

Still no feedback

I have posted 2 previous complaints on Hellopeter to get results.. Yet i have received nothing. We are still struggling to find out why the contractor that was sent to us via Std bank will not fix our roof when that is the main reason for our claim. i called through again today, only to wait 45 minutes, once through to claims dept. was told i was in the wrong dept. Sepepelo then put me through to the banking dept, when after holding for 20 further minutes was told i needed to call another number. This is becoming absolutely unacceptable. This matter is now going to be handed over to my lawyer should I not receive a call back by LATEST 17:00 today. Surely this is not acceptable to you? Or is this how the insurance dept. handles claims?

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Leigh-Anne Lloyd's update09 Nov 2017, 08:20
Reviewer Update
Yet another day has passed and I have had no response other than an automated letter. We are heading for a weeks worth of rain, which is only going to impact the claim i have put in as no one is bothering to get back to me. I am at a loss that this is such an issue. I am at a loss because we actually went with std banks insurance, we were offered much cheaper insurance, i am sure they would have sorted out our claim immediately, its been 4 weeks already.