STILL NO ASSISTANCE

<p>USELESS PAYING FOR INSURANCE, RATHER HIDE MONEY FOR WHEN NEEDED FOR REPAIRS</p> <p>I have been paying for home insurance for a long time. now that I need urgent assistance with lightning damage to my main trip switch that has been burned out I have been waiting since 2017-02-08 without any solution to my problem. Contractors from all over south africa has been allocated to do the work but none of them are in our area of residence. all my food has decayed because of a lack of electricity. this will not be paid by Standard bank because it is not part of the insurance as my insurance are only for home building. home content insurance won't pay it either because they say it is the fault of standard bank for not fixing the electricity to prevent this problem.</p> <p><br />Feb 15, 2017<br />5 days ago<br />Official private business reply:<br />Thank you for posting and allowing us an opportunity to investigate your complaint.<br />This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.</p> <p>Kind regards<br />Complaint Resolution Centre<br />010 ********** <br ********** <p><br />Feb 18, 2017<br />3 days ago<br />smverster:<br />Standard Bank resolved this problem, how? By making it my problem. They gave me the work to get a contractor, assessor, quotations etc. Why am I the one to be held responsible for their work? Standard Bank resolution specialist informed me that I needed to contact my own assessor, pay them their fees and have the problem fixed. The assessor however informed me that I need to pay upfront and if he repairs the problem it is not guarenteed that the Insurance will pay as they don't pay for already completed work. They also don't pay the travelling fee. Why do I have to do their work? I pay them every month to do this for me, so I don't need to stress about all these things.</p> <p>I need to be assisted (positively) before 2017-02-25.</p> <p> </p>