STD parasite

Hi Standard Bank,

I have been struggling for three months nearly trying to get a straight answer from your customer service/credit life insurance department and you clearly thought it be a smart idea to not have a liaison for your home loans division in Cape Town.

My problem with you is that you are FORCING me to take out a "Retrenchment" policy because you refuse to accept my Life Cover that I have with an accredited FSP that covers all the major events in one's life; life, disability & severe illnesses.

When I asked your consultants why I NEED to take out a retrenchment plan when my current employer does provide me with a retrenchment plan as well as provident fund, your consults cannot answer me. Can you please tell me, why I need to take out a retrenchment plan when I have one provided for me? Also, I have acquired quotes from different FSP's and no one has one, they have salary protection plans. When i googled what your salary protection plan provides, it read: "With Salary Protection from Standard Bank's direct life insurance services you’ll be able to safeguard your salary in the event that you cannot perform your job for a period of time, due to illness or injury.", please then explain what my severe illness plan is for and my disability (since that is the worst type of injury)?

Are you that money hungry that you are willing to *****? Your customer service is pathetic as well! Three months for a response like this shouldnt be hard. Also it shouldnt be hard for you to accept my current life cover policy and cancel the one that you put on my bond without my permission might I add.

I hope a competent person answers this as I am growing tired of your unanswered questions!