Std bank saga

Standardbank insurance is the worst company to partner with. They make empty promises like the offer "peace of mind" whereas they give you grief from the time that you report a claim. They treat us with suspicion and begin interrogating us upon lodging the claim at the first instance. The agent who assists do their work reluctantly. They don't have the necessary skills to probe or prompt you in the right direction. I recently had a claim repudiated for gate motor which was affected by power surge . The wiring was burnt and it failed in operation. They took almost two weeks to come back with reply that they cover it by lightning damage only. They stalled the processes and maintained that its gone to the auditors when queried. I know when they stall the processes 99 percent of the time they come back to you with a negative. These are the experiences I had with them for other claims.They could have told me at fist glance that I don't possess a valid claim because they are the experts in that field ,and I would not have minded. Each and every time I had to call them, email too then they would transfer the calls to wrong departments or perhaps the right departments but the person pretends and mentions that I'm at the wrong department. They purposely do these kind of things. These are the kinds of malpractice that they perform. These speaks volumes about their maladminstration . Nobody is accountable in that sector. I'm glad that I rid myself from the rot that's happening there by canceling my policy with them