Std Bank insurance providing very poor service,moving nowhere

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class="MsoNormal">Trying to follow up on an existing claim is a nightmare,I have been holding for 37 minutes now and they have put me through to the wrong dept twice.</p> <p class="MsoNormal">High call volumes is nonsense.Hire more staff or train your existing staff better.</p> <p class="MsoNormal">My claim is dragging since February.Appointed contractors didnt pitch for appointments,didnt return calls etc.Now Std bank is doing the same.......</p> <p class="MsoNormal">And this has happened before, its always difficult getting through to somebody.Plus the insurance online option on their website is not loading.....really really poor</p>