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Nomsa N
1 reviews | Active since Dec 2020
24 Jan 2026, 11:54
Std Bank Ins claim #HLC/2026/467904
Claim registered on 13/01/2026 not attended to, and no feedback. Follow ups made, still no action. Person assigned to claim is Palesa. Several emails sent with no response, and calls made, held on call for too long. Used "call back" optionGauteng, and received drop calls. Im very disturbed by this, and the situation in my house is unbearable and very inconveniencing, especially for a pensioner. Today, 24/01/2026 (11 days) still no action from Standard Bank Insurance 🙃
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Nomsa N's updateReviewer Update
27 Jan 2026, 10:13I redeived an email from Mahommed Khan
Social Media and Executive Complaint Specialist /Standard Insurance Limited / Insurance Complaints yesterday, 26/01/2026 at 18:43 advisin that they are investigating. I' expectin physical action not email. Soneobe should have conracted ne telephonically and I long expecting a contractor to have bee appointed, and contacted. This is really ridiculous. I would lije Standard Bank Insurance to please advise how long I have to wait for them to attend to my claim in action being taken, and being attended to with satisfaction. It's been since 13/01/2026. Does Standard Bank Insurance have any processes to monitor claims proceedings?
Social Media and Executive Complaint Specialist /Standard Insurance Limited / Insurance Complaints yesterday, 26/01/2026 at 18:43 advisin that they are investigating. I' expectin physical action not email. Soneobe should have conracted ne telephonically and I long expecting a contractor to have bee appointed, and contacted. This is really ridiculous. I would lije Standard Bank Insurance to please advise how long I have to wait for them to attend to my claim in action being taken, and being attended to with satisfaction. It's been since 13/01/2026. Does Standard Bank Insurance have any processes to monitor claims proceedings?
I'm extremely dissatisfied and disappointed by the lack of service from Standard Bank Insurance
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Nomsa N's update27 Jan 2026, 10:13
Reviewer Update
I redeived an email from Mahommed Khan
Social Media and Executive Complaint Specialist /Standard Insurance Limited / Insurance Complaints yesterday, 26/01/2026 at 18:43 advisin that they are investigating. I' expectin physical action not email. Soneobe should have conracted ne telephonically and I long expecting a contractor to have bee appointed, and contacted. This is really ridiculous. I would lije Standard Bank Insurance to please advise how long I have to wait for them to attend to my claim in action being taken, and being attended to with satisfaction. It's been since 13/01/2026. Does Standard Bank Insurance have any processes to monitor claims proceedings?
Social Media and Executive Complaint Specialist /Standard Insurance Limited / Insurance Complaints yesterday, 26/01/2026 at 18:43 advisin that they are investigating. I' expectin physical action not email. Soneobe should have conracted ne telephonically and I long expecting a contractor to have bee appointed, and contacted. This is really ridiculous. I would lije Standard Bank Insurance to please advise how long I have to wait for them to attend to my claim in action being taken, and being attended to with satisfaction. It's been since 13/01/2026. Does Standard Bank Insurance have any processes to monitor claims proceedings?
I'm extremely dissatisfied and disappointed by the lack of service from Standard Bank Insurance