STD BANK FUNERAL COVER POOR SERVICE

Had a very bad experience with std funeral, my uncle had funeral cover with them, h passed on 30 Dec 2022, n they dnt even work on holiday u cant get hold of them, the watsapp number is useless does not even have option for funeral claims, nly on the 2nd of Jan w put in a claim for his funeral with took place on the 7 Jan 2023, but to this day no money was paid in. Worse part the main member is the one who passed we have no clue of their aggreements ,i dnt c a point of calling it funeral cover if by the day of funeral that money is not paid. AD IDEA