STD BANK CATCH A WAKE UP

Hi I had another bad experience from Standard bank Insurance

I lodged a claim on the 15 July 2020 and I received a automated email that the insurance company thanked me for the submitting a claim and someone will be in contact me to finalize. This was a glass door claim and a matter or urgency as I have 2 little kids at home and it was a security risk

I did repair the door in the hope that my insurance company would sort this out eventually. This expense was not in the budgets considering the current economic situation and I was not working

After many calls to the Company, they kept telling me that the consultants are working from home and they will contact me (when they did answer anyway)They did not give me any feedback When I logged into my profile recently, it says my claim is cancelled.. how is it cancelled without sorting out my claim... even a courtesy call

Are these consultants even working at home or were they just canceling claims and getting paid to do so? I am disgusted by this... it was a security risk for me but just an unimportant claim that they could cancel to just maybe reach their target of closing files for that month

I would like my money to be paid back to me for sorting out my glass door.. People please do your jobs that you get paid for instead of just sitting back and looking pretty then maybe there would be less frustrated people in the country