STAY AWAY FROM STANDARD BANK INSURANCE!!! PATHETIC SERVICE!!!!

We have lodged a claim in March 2018 for rain damages to the walls, ceilings and floors. The same issue have been reported twice, years ago, still not finalized. In March 2018 they advised they will send out their assessors and just went quiet on us. Made numerous phone calls to track my claim, holding on phone more than a hour just to be cut of and to phone again in ending up in the line again. Finally got hold of them 2 weeks ago, they sent out a contractor to assess the damage to the carpets and to date no feedback. I'm also still awaiting assessors for walls & ceilings. Years have elapsed and they just don't give feedback SHOULD THIS NOT BE SORTED OUT ASAP, THE OMBUDSMAN WILL BE GETTING A NEW COMPLAINT!!!!