LK
Liese K

1 reviews | Active since Aug 2015

18 Jan 2018, 13:58

STAY AWAY FROM STANDARD BANK INSURANCE AND AFRICAN RECOVERY SERVICES

25 Nov 2016 a 4x4 Double Cab was driving right on the rear of my car (highway/busy traffic). When Car in front of me braked, I braked. Car behind me immediately rear-ended my car. Car behind him into him. And another vehicle right BEHIND, who I was told fled the scene. AFRICAN RECOVERY Services have been advised that the car RIGHT AT THE BACK which fled the scene, caused the accident! How does a car from the BACK cause a four car pile-up? And according to AFRICAN RECOVERY SERVICES together with a Senior STANDARD INSURANCE officer, the car at the BACK who fled the scene is guilty and cannot be traced, therefore my excess cannot not be reimbursed. THE CAR WHO DROVE ON MY BUMPER WHO REAR-ENDED MY CAR is innocent?! How on earth do these people run a successful business? RULE OF THE ROAD AND DRIVING: when you rear-end the car in front of you, YOU ARE GUILTY no questions, no discussions, no excuses. Suspect *******ion, non-ethical and plain down to earth stupidity and ignorance of all staff at STANDARD INSURANCE & AFRICAN RECOVERY SERVICE. Something is very wrong. Since my complaint started, I have received THREE system generated SMSs to the effect that an agent would call me to discuss my problem. Nothing. I am taking the matter further. And further. And further. No client should be treated with such absolute disrespect and contempt- you get ping ponged from one person to the next. Nobody follows up and bothers to return your calls. Today the story is ABC. Tomorrow it is XYZ. WHO HAS ****** MY EXCESS or do STANDARD BANK AND AFRICAN RECOVERY SHARE their ****** profits? Shocking. I have already changed my Insurance. I will change my bank if need be. STAY AWAY FROM THESE TWO COMPANIES AND SAVE YOURSELF AND YOUR SANITY.

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Replies (3)
LK
Liese K's update19 Jan 2018, 14:39
Reviewer Update
STANDARD BANK INSURANCE does not understand our official languish English, neither does their AFRICAN RECOVER Y services understand the RULES OF THE ROAD. They claim that a car THREE CARS behind me caused the car directly behind me to rear-end my car and therefore the BACK car is guilty (not the car directly behind me). System generated emails that someone would contact me ... NOT ONE TELEPHONE CALL. You are not going to blow me off this easy Standard! James Bond movies - yes maybe a car from all the way back can cause the car directly behind me to rear-end my car. NOT IN REAL LIFE. There is surely money being passed under the table. The matter escalates as I am not prepared to go to any further trouble to save Standard Bank,s so called good name. I must waste my time with your *******ion and utter incompetence. No!
Standard Bank Insurance
Standard Bank Insurance's reply27 Mar 2018, 12:02
Official

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
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LK
Liese K's update27 Mar 2018, 12:11
Reviewer Update
STAY AWAY FROM STANDARD BANK INSURANCE!!! STAY AWAY FROM STANDARD BANK INSURANCE!!! NOBODY CONTACTS YOU!!! STAY AWAY FROM STANDARD BANK INSURANCE!!! NOBODY CONTACTS YOU!!! STAY AWAY FROM STANDARD BANK INSURANCE!!! NOBODY CONTACTS YOU!!! STAY AWAY FROM STANDARD BANK INSURANCE!!! NOBODY CONTACTS YOU!!!