STAY AWAY FROM ANY STANDARD BANK INSURANCE

I have been struggling to find answers as to why I’m being charged for a cancelled Standard Bank policy on my overdraft. My overdraft is paid and also cancelled. I have a written confirmation letter that the policy was cancelled. It seems like no one is interested! I have contacted your call centre numerous times and have sent emails but I don’t get anywhere! WHO IN STANDARD BANK CAN I SPEAK TO THAT ACTUALLY DOES THEIR JOB?! This has been carrying on since July 2021. We are no sitting in November! WHEN IS MY QUERY GOING TO BE RESOLVED?! This is theft!