1 reviews | Active since Aug 2016
Standbank Bank lower than substandard service.
<p> I filed a claim with Standard Bank Insurance. </p> <p><br />Getting assitance, feedback and any movement at all has been more painful than pulling teeth.</p> <p> </p> <p>I have included claims department management in my emails and complaints but this has not achieved much.</p> <p> </p> <p>Regret ever working with this insurer, just the lack of feedback, assistance and understanding has been sad at best.</p> <p> </p> <p>Things are dragging so much, I am looking for finance from another bank to get an additional car while I wait for SBIS.</p> <p>Next I will look at closing all my accounts and moving away from SUB-Standard Bank all together.</p> <p> </p> <p>Had to five 1 Star as there is nothing lower.</p>
Official private business reply:
Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
010 **********
Hi.
I was contacted on the 10th by an Agent and have not heard back since. Another example of just the lack of feedback one has become accustomed to when dealing with Standard Bank.
I would not expect things to be resolved but at the very least to be contacted with regards to progress and status of investigation.
Official private business reply:
Thank you for posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution.
Kind regards
Complaint Resolution Centre
010 **********
Hi.
I was contacted on the 10th by an Agent and have not heard back since. Another example of just the lack of feedback one has become accustomed to when dealing with Standard Bank.
I would not expect things to be resolved but at the very least to be contacted with regards to progress and status of investigation.
Its now the 15th of August.
Still trying to get an update on the claim, have tried contacting the agent dealing with the claim, his Supervisor and Manager. Have been hoping to reach someone but It has proven rather difficult for some time.
At this rate I am no longer hopeful this will be resolved in the near future and have lost all faith in the service provided by SBIS.
Its now the 15th of August.
Still trying to get an update on the claim, have tried contacting the agent dealing with the claim, his Supervisor and Manager. Have been hoping to reach someone but It has proven rather difficult for some time.
At this rate I am no longer hopeful this will be resolved in the near future and have lost all faith in the service provided by SBIS.