Standardbank Vehicle finance & Insurance Department

Hi

I phone a humorous times today as to get no answer no one to help me. Every person got a different story and evan bring up on a mail that due to this lockdown they can't help us.

My child was in a car accident about a month and a half ago. Our insurance Outsurance did pay Standardbank the amout that our policy agree on with us.My child and the insurance and standardbank was on a conference call were Standardbank staff member who help from the insurance section said they will send us a settlement letter on the shortfall amount after the insurance pay them. The Insurance pay Standardbank already a week a go but us as the client never get the letter they said we wil get.But this morning on the 02/04/2020 Standardbank was fast enough to take the car installment without comunicate with us as the customer.

Everything is on my child's name but every time when we confirm his details today on the 30 phone calls what i make from my phone he said they can talk to me I'm his mother.A lady gave me an email address of a person *** that will be able to help us with this matter. This person of the email adress reply and said due to the lockdown he won't be able to help us i must email another department.

Really after so may calls everybody and the Vehicle finance department and insurance department no one can help us????According g to the lockdown procedure the bank should help us and be there for there client's. As i was been told some of this people is working from home but really its from one person to another person.

A 2 weeks ago we had to hold on for 51 min but all sow fail to get through and get help .Please dont use the lockdown for poor customer service teasons