JG
Johann G
1 reviews | Active since May 2018
14 Sept 2026, 18:22
Standardbank poor service
In match i cancelled my insurance with standard bank when i queried in septwmber as to why they are still taking the debit orders i was told they did not cancell i only queried the account they then cancelled the policy and i asked them about the 210 rand that was deducted for 5 months i was told so what i lose that money i sent in a complaint and have not received anything back from standard bank zero correspondence so due to their employees incompetence i must just be happy with losing over 1000 rand spent allot of airtime phoning them just to be given attitude and told that i have to make peace with losing my money and zero feedback or even a call from them or the complaints department or the refund de0artment i feel this is truely pathetic service
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Replies (5)JG
Johann G's updateReviewer Update
15 Sept 2026, 13:33And again I phoned in due to another problem when trying to hear about this complaint as once again no reply from you I get transferred from one to another and then get told the policy was only canceled today and I have to wait until Tuesday before I can get answers as the refund was only sent through this morning and when I asked to speak to someone in a position to assist me the person did not listen at all and promptly put the phone down in my ear once again proving the poor and pathetic help one gets from standard bank so if there is someone that can actually assist a client please can you contact me and not just out in the system that the client was contacted and assisted as that is a lie I was never contacted in regard to getting my refund and am still now in the dark concerning this matter
JG
Johann G's update15 Sept 2026, 13:33
Reviewer Update
And again I phoned in due to another problem when trying to hear about this complaint as once again no reply from you I get transferred from one to another and then get told the policy was only canceled today and I have to wait until Tuesday before I can get answers as the refund was only sent through this morning and when I asked to speak to someone in a position to assist me the person did not listen at all and promptly put the phone down in my ear once again proving the poor and pathetic help one gets from standard bank so if there is someone that can actually assist a client please can you contact me and not just out in the system that the client was contacted and assisted as that is a lie I was never contacted in regard to getting my refund and am still now in the dark concerning this matter
JG
Johann G's updateReviewer Update
15 Sept 2026, 14:36When do I get a call today or when????
JG
Johann G's update15 Sept 2026, 14:36
Reviewer Update
When do I get a call today or when????
JG
Johann G's updateReviewer Update
16 Sept 2026, 15:22Still no phone call still no refund still no reply from standard bank at all full of promises and no service
JG
Johann G's update16 Sept 2026, 15:22
Reviewer Update
Still no phone call still no refund still no reply from standard bank at all full of promises and no service
JG
Johann G's updateReviewer Update
18 Sept 2026, 06:40And still no contact still no phone call and still matter not resolved all the escalation promises no results so it shows not only bad service from the bottom but from the top as well all you are interested in is money and not service really sad
JG
Johann G's update18 Sept 2026, 06:40
Reviewer Update
And still no contact still no phone call and still matter not resolved all the escalation promises no results so it shows not only bad service from the bottom but from the top as well all you are interested in is money and not service really sad
JG
Johann G's updateReviewer Update
22 Sept 2026, 08:33And now still no refund and still no contact from standard bank all promises on social media but in real life no action really pathetic and sad is this because i am an individual person and not a big corperate company so i get treated this way shows allot about standard bank i will be connecting with the ombudsman and i will be taking this matter as far as i can on social media standard bank into taking peoples money and not caring at all
JG
Johann G's update22 Sept 2026, 08:33
Reviewer Update
And now still no refund and still no contact from standard bank all promises on social media but in real life no action really pathetic and sad is this because i am an individual person and not a big corperate company so i get treated this way shows allot about standard bank i will be connecting with the ombudsman and i will be taking this matter as far as i can on social media standard bank into taking peoples money and not caring at all