Standardbank insurance need to take actio

I am highly dissappointed with Standardbank Insurance. The thermostat in my geyser packed up because of the heave storms during Dec. I got a electrician ti replace it and register the claim with them. All the documentation was also sent to them. After aboit four weeks they eventually sent someone to inpect it. That was two weeks a ogo. I sent numerous email to variuos people and all I get back is a case nr that I must use for further queries. I am tired of submitting queries..I want action.